Refunds

Refund policy for subscriptions

This policy applies to paid subscriptions for Pop Commerce, Pop Books, and Pop Dispatch bought through The Pop Street.

14 days on your first payment

If a new subscription does not work for you, contact us within 14 days of your first paid charge for that subscription. We refund that first monthly or annual payment in full.

The guarantee applies once per app per customer account. It covers the first payment after a free trial or a direct purchase without a trial.

Later renewals

After the first 14 days, we do not refund part of a billing period you have already paid for. You can cancel before the next renewal so you are charged only for the time you keep.

If we end your access because of a serious breach of our terms, fees already paid stay non-refundable.

How to request a refund

Tell us which app and plan you bought and the email on your account. We usually reply within a few business days and process approved refunds through Stripe back to your original payment method.

Use our Support page and choose billing or refunds as the topic.

Last updated November 3, 2026. The Pop Street.