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Design and software studio

Pop Dispatch

Administration

Business settings, roles, backups, license checks and server health. 39 guides.

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  • Add seats or upgrade

    Raise your seat count on the same license key from your thepopstreet.com account, then press Check now. No new key and no reinstall.

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  • Admin settings on the Mac

    Set up tax rates, webhooks, backups, API keys, the monthly statement run, the license key, the Get running list, the Stripe signing secret and imports from one screen.

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    Mac

  • Backup files, schedule and the monthly test

    Choose where Pop Dispatch saves its single-file backups, see when the last good one was made, and read the monthly test restore result.

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  • Backups and restore

    Make a backup on demand, know what the nightly backup keeps, and restore one, including the password and key steps that follow a restore.

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    All devices

  • Branding settings

    Set your business name, logo and two colors so the console, the customer tracking page and the booking form look like your business.

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    Web browser

  • Business accounts (tenants) and your business details

    Understand how one server keeps each business account apart, and set the business name and time zone.

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  • Business settings overview

    Find your way around Business settings, know who can open each section and which settings live outside the screen.

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  • Clock and offline troubleshooting

    Fix read-only mode that follows a wrong computer clock, a long time offline, or a lost license state file.

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  • Connect Telnyx

    Create a Telnyx account, get a number on a messaging profile and connect it so Pop Dispatch can text customers.

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  • Connect Twilio

    Create a Twilio account, get a sending number and connect it so Pop Dispatch can text customers.

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    Office serverYour own hosting
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  • Connections

    Switch outside services on or off, one card each, and test each connection.

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  • Country and currency settings

    Set your country, currency, time zone, language, units, date and clock formats, tax number and tax rounding in Business settings.

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    Web browser

  • Customer messages

    Send customers an automatic message when their job changes, in their own language, by email, browser notification or text.

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    Office serverYour own hosting
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    ServerWeb browser

  • Erase a person's data and use legal holds

    Erase or anonymise a person's personal fields everywhere, keep the records the business must retain, and place a hold while a dispute is open.

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  • Export everything held about a person

    Produce a JSON file and a readable PDF of every record that names one customer, driver, staff member or taxi rider.

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  • Free a seat

    Sign a device out from a distance so its seat is free for someone else, or get in yourself when every seat is taken.

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  • Hardware trackers on your trucks

    Register a GPS tracker on a truck so its positions reach the customer's live map, the position history and the trail of the open job.

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  • How license checks work

    See when the server checks your license, what the health page shows, and which requests pause when the license goes read-only.

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  • Lost recovery key and Pop Vault

    What a lost recovery key means for the copies in Pop Vault, and how to protect yourself with a new key and a new copy.

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  • Marketing consent: opt-ins and opt-outs

    Record when and where a contact agreed to marketing messages, record opt-outs, and send marketing only to contacts with a current opt-in.

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  • Merge duplicate customers and vehicles

    Fold a duplicate customer or vehicle into the record you keep, with every job, invoice and photo moving across and the change written to the audit log.

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    All devices

  • Privacy tools: requests about a person's data

    Find your way around the Privacy screen, where an owner or manager answers requests to export, erase or correct a person's data.

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  • Public address and trusted proxies

    Set the web address customers use for tracking links, and list the proxies whose forwarded addresses the server may believe.

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  • Recovery after a crash, a power cut or a half finished update

    What Pop Dispatch guarantees when the power fails during a save, a sync, an update, an import or a backup, and what to do on the next start.

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  • Restore from Pop Vault

    Bring a business back from a copy in Pop Vault on a new computer during setup, or download a copy to restore on a server that already has data.

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  • Retention settings and the daily clean-up

    Choose how long GPS trails, photos, messages, closed jobs and enquiries are kept, and turn on the scheduled clean-up.

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  • Roles and what each can do

    See which of the six roles can reach customers, towing, the driver app, the repair shop and money, so you can give each person the right access.

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  • Seats explained

    Learn what a seat is, how Pop Dispatch counts seats against your license, and where to see how many are in use.

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  • Server health

    Check that the server is running, its database is sound, its license is active and whether it is in safe mode.

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  • Setting up for Canada

    Choose the Canada starting values, set your province's time zone, enter your tax numbers and load the tax rates that fit your province.

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    Web browser

  • Sign-in with an authenticator app for owners and managers

    Owners and managers sign in with a password plus a six digit code from an authenticator app. See how to set it up and what to do when a phone is lost.

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  • Stopping and restarting the server safely

    What the server does when you stop it, how long it waits for work in progress, and why you can stop it for an update without losing anything.

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    Office serverYour own hostingHosted plan
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  • The privacy request log and due dates

    Log each export, erasure or correction request, set its due date and see which are overdue.

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  • The vault and your recovery key

    Understand where the data key lives, why the recovery key matters and how to keep both safe.

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  • Trial and read-only mode

    See how the 14-day trial is counted, why it needs the internet at least every 72 hours, and what keeps working in read-only mode.

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  • Turn on Pop Vault

    Sign in to Pop Vault with the emailed code, choose how many copies to keep, and see each new backup file copied to the cloud.

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  • Two-step sign-in for owners and managers

    Set up the authenticator app for an owner or manager account and sign in with the 6 digit code.

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  • Updates and your license

    See which versions your license covers, what happens when a version is newer than your license, and how to keep updating.

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  • Uptime monitor and alerts for the cloud server

    Get an e-mail or a message in your chat tool when the cloud server stops answering, runs low on disk, misses a backup or has a certificate about to end.

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    Hosted planYour own hosting
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