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Design and software studio

Pop Dispatch

Playbooks

What to do, step by step, when something goes wrong or changes. 20 guides.

Color

  • A customer asks for their data or to be forgotten

    Log the request, check who is asking, export the data or erase it, keep the records the law requires, and confirm to the customer.

    For
    OwnerAdministrator
    Hosting
    Any hosting
    Devices
    Web browserServer

  • A driver leaves with an open advance

    Check what a leaving driver still holds, record repayments or adjustments, and settle the balance in the ledger.

    For
    OwnerFleet managerAccountant
    Hosting
    Any hosting
    Devices
    All devices

  • A fleet vehicle was sold

    Retire a sold vehicle from daily use, tidy its tires and defects, and keep its history and costs.

    For
    OwnerFleet manager
    Hosting
    Any hosting
    Devices
    All devices

  • A vehicle is stored at a partner yard

    Keep a vehicle on your records while it sits at a partner's yard, track what it costs, and bring it back to release it.

    For
    DispatcherOwner
    Hosting
    Any hosting
    Devices
    Web browser

  • A wrong odometer reading was entered

    Find a wrong meter reading, correct it, confirm a flagged drop, or mark a replaced meter so lifetime distance stays right.

    For
    OwnerFleet manager
    Hosting
    Any hosting
    Devices
    All devices

  • Evening and weekend taxi rates

    Add a night and weekend window to your taxi tariff and check that quotes pick it up.

    For
    OwnerAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • License expired or unreachable

    Keep reading, exporting and backing up when the license ends or the check fails, and return the server to full use.

    For
    OwnerAdministrator
    Hosting
    Any hosting
    Devices
    Server

  • Lost or stolen device

    Cut off a lost phone or computer, protect the account behind it and get the person working again.

    For
    OwnerAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • Lost recovery key

    What to do when the printed recovery key is missing, depending on whether the server still runs.

    For
    OwnerAdministrator
    Hosting
    Office serverYour own hosting
    Devices
    Server

  • Moving to a new computer

    Move a working Pop Dispatch server to a new computer with a fresh backup file, keeping calls, photos and the license.

    For
    OwnerAdministrator
    Hosting
    Office serverYour own hosting
    Devices
    Server

  • My computer died

    Bring the whole business back on a replacement computer from your latest backup file and your recovery key.

    For
    OwnerAdministrator
    Hosting
    Office serverYour own hosting
    Devices
    Server

  • Pay your tow drivers for the week

    Set each tow driver's pay method, run the weekly pay report and export it for payroll.

    For
    OwnerFleet manager
    Hosting
    Any hosting
    Devices
    Web browser

  • Restoring yesterday's data

    Go back to the data of an earlier day after a mistake such as a bulk delete, keeping today's data safe in case you need it.

    For
    OwnerAdministrator
    Hosting
    Office serverYour own hosting
    Devices
    Server

  • Send a job to a partner company

    Hand a tow job to a partner company when your trucks are busy, follow it to completion and record the final price.

    For
    DispatcherOwner
    Hosting
    Any hosting
    Devices
    Web browser

  • Server down or restoring a backup

    Keep working while the server is down, bring it back, and restore a backup when its data is damaged.

    For
    OwnerAdministrator
    Hosting
    Office serverYour own hosting
    Devices
    Server

  • Settle a taxi driver at the end of the week

    Preview a driver's week, save the settlement and record who paid whom.

    For
    OwnerFleet manager
    Hosting
    Any hosting
    Devices
    Web browser

  • Starting taxi dispatch

    Take a towing and repair shop from no taxi work to a live taxi and livery desk and a public booking page, in order, with the papers to obtain first.

    For
    OwnerAdministrator
    Hosting
    Any hosting
    Devices
    Web browserServer

  • Switch on vehicle tracking

    Connect your Samsara, Motive or Geotab account, match vehicles and watch them on the Live map.

    For
    OwnerAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • The phone lost signal or the app was closed

    Understand how late position uploads, repeats and gaps are handled, and what to rely on for distance.

    For
    OwnerFleet managerDispatcher
    Hosting
    Any hosting
    Devices
    All devices

  • Your first load from booking to paid

    Run one freight load through every step, from the broker's call to the driver's pay statement, so each screen is familiar before the busy week.

    For
    OwnerDispatcherFleet manager
    Hosting
    Any hosting
    Devices
    All devices