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Pop Dispatch

Towing and roadside

Calls, trucks, drivers, the yard, impound and assignment. 50 guides.

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  • A tow call from first ring to completed

    Take a call, assign it, follow it through each status and cancel or reopen it, with the rules that guide each move.

    For
    DispatcherService advisorAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • Add yard fees and invoice a vehicle's storage

    Read what a vehicle owes for storage, add fees to its record, void a fee made in error and raise one invoice for everything owed.

    For
    DispatcherService advisorOwnerAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • Assignment rules for drivers and trucks

    Know why an assignment succeeds, warns or is refused, covering shifts, blocked trucks and expired documents.

    For
    DispatcherService advisorAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • Auto-assign, skills and the document check

    Rank the drivers for a job by travel time, record the skills each driver has, and see whether a driver's or truck's documents block an assignment.

    For
    DispatcherOwnerService advisor
    Hosting
    Any hosting
    Devices
    Web browser

  • Calls on the Mac

    Take a new call, find an existing one, assign a driver and truck, and move it through its stages.

    For
    DispatcherOwnerService advisor
    Hosting
    Any hosting
    Devices
    Mac

  • Desk tools on the Mac

    See who is next on the rotation, check a private-property tow, and map an inbound dispatch email. The shop side suggests labor minutes and checks a claim file.

    For
    DispatcherService advisorOwner
    Hosting
    Office server
    Devices
    Mac

  • Desk tools on the web

    Test what a dispatch email says with your label mapping, and check that a private-property tow has what it needs.

    For
    DispatcherOwnerService advisor
    Hosting
    Any hosting
    Devices
    Web browser

  • Dispatch desk on the Mac

    Send messages to drivers, keep road segments and driver skills, store signatures, rank waiting calls and check document expiry.

    For
    OwnerAdministratorDispatcher
    Hosting
    Any hosting
    Devices
    Mac

  • Dispose of a vehicle and bill what it owes

    Add fees to a yard record, raise one invoice for the storage and fees a vehicle owes, and end its stay by sale, scrap or title with the proceeds applied to what it owes.

    For
    OwnerService advisorAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • Driver commission and the pay report

    Set how each tow driver is paid, a percentage of each job or a flat amount per job, run the pay report for any period, and close a period so each job is paid once.

    For
    OwnerAdministratorFleet manager
    Hosting
    Any hosting
    Devices
    Web browser

  • Drivers and trucks on the Mac

    See who is available, who is on a call, which trucks are ready or blocked, and add or change drivers and trucks.

    For
    DispatcherOwnerService advisor
    Hosting
    Any hosting
    Devices
    Mac

  • Fuel and expenses from the driver app

    Record a fuel fill and an expense from the driver app, with the amounts, a receipt photo and who paid.

    For
    DriverDispatcherFleet managerAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • Invoice a completed tow call

    Turn a completed call into one invoice from its stored quote, with the right customer, due date and tax, and see why a call can only be invoiced once.

    For
    Service advisorOwnerAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • List a vehicle for auction and record how its stay ends

    List a vehicle for auction, record no sale or a withdrawal, and end its stay by sale, scrap or title with the figures shown on the record.

    For
    OwnerAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • Motor-club jobs on the Mac

    Take a job from a motor club by phone, record the promised ETA and agreed rates, and open the tow call it creates.

    For
    OwnerService advisorDispatcher
    Hosting
    Any hosting
    Devices
    Mac

  • Navigation buttons, screen wake lock and the tracking-paused warning

    Open the pickup or drop-off in Google Maps, Waze or Apple Maps with one tap, keep the screen on during a job and see a warning when position sharing pauses.

    For
    DriverDispatcherOwner
    Hosting
    Any hosting
    Devices
    Web browser

  • Odometer and trips from the driver app

    Type an odometer reading and start and end a trip on your truck from the Shift tab.

    For
    DriverDispatcherFleet managerAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • Partner companies and sent jobs

    Keep a list of partner towing companies, send a job to one, and follow it through accepted, on scene and completed.

    For
    DispatcherOwnerAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • Police rotation list

    Keep a rotation list per agency, send each call to the unit that has waited longest, and log every skip with its reason.

    For
    DispatcherOwnerService advisor
    Hosting
    Any hosting
    Devices
    All devices

  • Police rotation on the Mac

    Keep a turn list for each police agency, see who is next up, take a turn, skip with a reason or send a unit out of turn.

    For
    OwnerService advisorDispatcher
    Hosting
    Any hosting
    Devices
    Mac

  • Preview and print a lien notice or release form for a vehicle

    Show a vehicle's lien notice or release form on the page with its details filled in, then open the PDF to print it.

    For
    DispatcherService advisorOwnerAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • Price a tow call from the rate book

    Get a price for a call from its service type, account, distance and times, store that quote with the call, and see which rate book version it came from.

    For
    DispatcherService advisorOwnerAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • Print a tow ticket and a vehicle release form

    Print a tow ticket for any call and a release form for any yard vehicle, in your own name, logo and colors.

    For
    DispatcherService advisorOwner
    Hosting
    Any hosting
    Devices
    All devices

  • Private-property impound

    Start an impound from a property account with photo evidence, record the police notification, and release the vehicle with the fees worked out from your rates.

    For
    DispatcherService advisorOwner
    Hosting
    Any hosting
    Devices
    All devices

  • Private-property impounds on the Mac

    Keep property accounts, start an impound with the signage photo, record the police notice and release the vehicle with its fees.

    For
    OwnerService advisorDispatcher
    Hosting
    Any hosting
    Devices
    Mac

  • Release a vehicle from the yard

    Record who collects a vehicle, tick every check, take the signature and release it, with the balance paid or left on account.

    For
    DispatcherService advisorOwnerAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • Run the lien clock and list a vehicle for auction

    Enter your own lien schedule, start a vehicle's clock, mark each notice and review as done in order, and list the vehicle for auction once your schedule is finished.

    For
    OwnerAdministratorDispatcher
    Hosting
    Any hosting
    Devices
    All devices

  • Run the lien steps and log notices on a yard record

    Choose the rule set a vehicle follows, start its lien clock, mark each step done, log owner notices and read the reference checklists.

    For
    DispatcherService advisorOwnerAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • Set up your tow rate book

    Enter your hook-up, mileage, winching, after-hours, storage and other tow rates once, give each change an effective date, and keep a separate book for an account with its own prices.

    For
    OwnerAdministratorDispatcher
    Hosting
    Any hosting
    Devices
    All devices

  • Set your lien schedule and notice wording

    Set how many days each lien step takes and write the wording of your lien notice, from the Yard list.

    For
    OwnerAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • Staff messages

    Send a message to a person in the app or by email, read your inbox, and see what the desk has sent.

    For
    DispatcherOwnerService advisorDriverTechnician
    Hosting
    Any hosting
    Devices
    Web browser

  • Take a motor-club job by phone or email

    Enter a motor-club call in one step with the club, its PO or dispatch number, the ETA you promised and the club's rates.

    For
    DispatcherService advisorOwner
    Hosting
    Any hosting
    Devices
    All devices

  • Take a tow call and follow it in the console

    Fill in the New tow call form, then open the call to read its details, move it along, assign a driver and read its timeline.

    For
    DispatcherService advisorAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • The customer tracking link

    Give a customer a live link with a map, an arrival countdown, a progress bar, the driver and truck details, a rating form and a receipt.

    For
    DispatcherAdministratorOwner
    Hosting
    Any hosting
    Devices
    All devices

  • The dispatch board

    Read the board, understand the columns and timers, and know which calls stay on it.

    For
    DispatcherService advisorAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • The dispatch board on the Mac

    See every open call by stage, move a call by dragging it, and open a call in its own window.

    For
    DispatcherOwnerService advisor
    Hosting
    Any hosting
    Devices
    Mac

  • The driver app, shifts, photos and signatures

    Use the driver app: start a shift, accept and advance a job, send photos and a signature, and share your location.

    For
    DriverDispatcherAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • The driver check

    Record a check before the trip, after the trip or a defect report on your truck and see which items become defects.

    For
    DriverDispatcherFleet managerAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • The Drivers and Trucks lists

    Read who is available and which trucks are ready, and add a driver or a truck from the console.

    For
    DispatcherService advisorAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • The invoice a private-property release raises

    See which charges a private-property release puts on the invoice, who the invoice is for, and when no invoice is raised.

    For
    DispatcherService advisorOwner
    Hosting
    Any hosting
    Devices
    Web browser

  • The map on the Mac

    See where your trucks, drivers and open calls are, and how fresh each position is.

    For
    DispatcherOwnerService advisor
    Hosting
    Any hosting
    Devices
    Mac

  • The yard from intake to release

    Follow one vehicle through your yard from the day it is logged in, through free days, storage and fees, to one yard invoice, payment and a signed release.

    For
    DispatcherService advisorOwnerAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • The yard on the Mac

    See the vehicles in your yard and their lien clocks, log owner notices and release a vehicle.

    For
    DispatcherOwnerService advisor
    Hosting
    Any hosting
    Devices
    Mac

  • The yard record

    Open one vehicle in the yard and read its lien countdown, storage, hold, owner and notices.

    For
    DispatcherService advisorAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • The yard, storage charges and the lien countdown

    Read the yard list, understand how storage days and charges are counted, and see how lien deadlines come from a rule pack, which today is a sample.

    For
    DispatcherService advisorAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • Third-party storage

    Record that a vehicle is stored at a partner yard, track the days and the cost, and record its return before you release it.

    For
    DispatcherOwnerAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • Working offline and the Outbox

    See what the driver app has saved on your phone, fix a request the office refused, and send it again or discard it.

    For
    DriverDispatcherFleet managerAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • Write your lien notice and print it for a yard vehicle

    Write the wording of your lien notice once, with merge fields, and print it for any vehicle in the yard.

    For
    OwnerDispatcherService advisor
    Hosting
    Any hosting
    Devices
    All devices

  • Zones on the Mac

    Save a named zone and the ring of points that mark it, with a priority for when zones overlap.

    For
    DispatcherOwner
    Hosting
    Office server
    Devices
    Mac

  • Zones, roads and the route check

    Draw the zones dispatch works in, store the road pieces your routes follow, and check which zones cover a point and how long a route takes.

    For
    DispatcherOwnerService advisor
    Hosting
    Any hosting
    Devices
    Web browser